So, let me guess. You read our awesome list of the best help desk software, then went ahead and installed one for your customer service team. But, even though you have these new, shiny tools, your team is stuck scratching their heads trying to figure out how to use each one. While they may come with some instructions, there's no guide that will teach your reps how to best use your new help desk.
Fortunately, there's training that can teach your team how to use a help desk to optimize their workflow. These courses can be paid or free and consist of various exercises that help reps become familiar with fundamental help desk features and common customer interactions. When a course is complete, reps receive credible certifications symbolizing their mastery of help desk software.
In this post, we'll list some of the best help desk certifications available for your customer service team in 2019.
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