Schedule Field Technicians

 

Noc Technician

When a business experiences computer networking issues, who do they call? Chances are they’ll turn to a Network Operations Center (NOC), where a NOC technician can help them diagnose and resolve their issues. NOC technicians monitor networks and maintain and repair routers, firewalls, and switches. These professionals exercise computer, troubleshooting, and problem-solving skills on a daily basis. NOC technicians are typically full-time employees who work for computer manufacturers, telecommunications companies, or corporate IT departments. They usually enjoy health benefits, vacation days, paid time off, and even bonuses in some cases. High levels of job satisfaction are reported for this occupation.

 NOC Technician Duties and Responsibilities

NOC technicians work in a variety of organizations. Specific duties and responsibilities may vary, but there are several core tasks associated with the job, including:

Monitor and Troubleshoot Networks

It is up to NOC technicians to monitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote technologies. They field incoming calls, help clients troubleshoot networking issues, diagnose network and server problems, and provide resolutions. They also answer client questions regarding network features and services.

Provide Preventative Maintenance of Network Equipment

NOC technicians oversee the preventative maintenance of all networking equipment for various industries. They repair and replace switches and routers, configure new servers, run tests, and perform upgrades to hardware and software to make sure networks run with no interruption due to failures or outages.

Schedule Field Technicians

Sometimes it is necessary to address networking issues on-site; in these cases, NOC technicians relay details about network issues to field technicians and schedule them to go to client locations to work on networking equipment. They maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client.